Viewing quotes

The Quotes page in the Customer Portal shows every quote you’ve received — whether you submitted it via the widget, requested it by phone/email, or it was created on your behalf by an ops user.

Open the Quotes page

In the sidebar, click Quotes. The list shows:

• Quote number — your reference
• Route — origin → destination
• Service level — Standard / Express / etc.
• Total — the priced amount
• Status — Draft, Pending, Approved, Declined
• Created — when the quote was generated

Click a row to open the full quote.

What a quote shows

• Header — quote number, status, total.
• Route — pickup and delivery addresses, dates, time windows.
• Cargo — itemised packages.
• Options — tailgate / DG / express / insurance flags.
• Pricing — base rate, fuel levy, subtotal, GST, total. If the quote covers multiple service levels, you see one row per level with its own total.

Approving a quote

1. Open the quote.
2. Review the price and details.
3. Click Approve.

What happens:

• The quote’s status flips to APPROVED.
• A booking (connote) is automatically created in the system.
• A driver is dispatched per the booked service level.
• You receive a confirmation email with the connote number.

The connote number is your tracking reference — see Tracking.

Declining a quote

If the price or terms don’t work for you:

1. Open the quote.
2. Click Decline.
3. Optionally add a note explaining why.

The quote status flips to DECLINED. No booking is created. Your account contact at JATT is notified so they can follow up if needed.

See also

• Tracking shipments — once a quote becomes a booking.